This year, the AQR awarded the top spot to Delta Air Lines, citing a slight increase in on-time percentages and a decrease in denied boarding numbers and passenger complaints throughout 2018. (iStock) Delta is flying high following the release of the 29th Airline Quality Rating (AQR) results. The rankings, determined by researchers at Embry-Riddle Aeronautical University and Wichita State University, which make up the AQR itself, are released as part of a yearly report on the nation’s largest carriers. The report focuses primarily on on-time performance, baggage mishaps, the number of passengers involuntarily denied boarding and consumer satisfaction. EASYJET FLIGHT FILMED HONKING HORN AT RUNWAY INTRUDER This year, the AQR awarded the top spot to Delta Air Lines, citing a slight increase in on-time percentages and a decrease in denied boarding numbers and passenger complaints throughout 2018. AQR noted that six of the nine airlines studied had improved their scores … [Read more...] about Delta tops latest ‘Airline Quality Rating’ report; Spirit Airlines no longer in last place
Airline quality rating
Melissa Yeager Arizona Republic Published 12:47 PM EDT Apr 8, 2019 Delta is the best performing airline in the United States. That's according to the 2018 Airline Quality Rating, the longest running evaluation of United States airlines. The 29th annual report also found Delta was the only airline to improve in the four categories it evaluates: on-time performance, involuntary denied boardings, mishandled bags and customer complaints. The airline ranked second last year. The report, compiled by Dr. Brent Bowden of Prescott's Embry-Riddle Aeronautical University and Dr. Dean Headley of Wichita State University, analyzes performance-based data to evaluate the most popular airlines. It looks at data involving performance for the nine largest airlines in the United States. In most areas, the report found airlines overall improved their performance in 2018. However, on-time performance, the most heavily weighed category, slipped across all carriers in 2018. … [Read more...] about Delta ranked best U.S. airline in 2018 Airline Quality Rating
close Video 5 things about passenger airplanes to that you probably didn’t know Whether you’re a frequent flier or have only flown on a passenger aircraft once in your life, here are five things to know about passenger planes. I recently did several interviews about the annual Airline Quality Rating, which ranks the nine major U.S. airlines from best to worst. Since then I’ve been getting questions from folks who wonder if they should fly lower-ranked carriers. Here’s what fliers need to know, but first things first: Which airlines are ranked highest and lowest? All airline evaluations were made on the basis of 2018 performance, and Delta came out slightly ahead of the pack. Delta JetBlue Southwest Alaska Hawaiian United Spirit American Frontier Who came up with the Airline Quality Rating list? It’s an ongoing ratings system published each year by two professors, Dr. Brent Bowen with Arizona’s Embry-Riddle Aeronautical University … [Read more...] about Should you fly with a carrier that scored lower on the Airline Quality Rating report?
Maybe the skies are getting a little friendlier. Last year, major airlines in America received the best score ever in the 29-year history of an annual study that tracks consumer complaints, on-time performance and mishaps like mishandled baggage and passengers getting bumped off oversold flights. The Airline Quality Rating awarded its best overall score ever and noted that industry scores have been improving each year since 2015. The research found: There were 8,865 consumer complaints filed last year with the US Department of Transportation, a 23 percent decrease from 11,570 complaints filed in 2017. Involuntary denied boardings — also known as being bumped from a flight — last year shrank to .14 per 10,000 passengers, compared to .34 per 10,000 passengers in 2017. Baggage mix-ups decreased to 2.43 per 1,000 passengers from 2.46 in 2017. However, on-time arrivals eked downward, slipping to 79.6 percent in 2018 compared to 80.2 percent the year before. “Improvement … [Read more...] about Airline quality is actually the best it’s been in decades
STUDY: DELTA IS THE TOP AIRLINE FOR QUALITY, PERFORMANCE (CNN) – A new report puts Delta as the best airline in the country. The Airline Quality Rating, released Monday, looked at 2018 data from mishandled baggage, complaints, on-time performance and overbooking. Delta was number two in last year’s AQR ranking, behind Alaska Airlines. But this year, Alaska fell to number four. Coming in last was Frontier Airlines. JetBlue ranked number two and Southwest Airlines ranked number three. … [Read more...] about Study:Delta Is Top Airline For Quality, Performance