Most Starbucks Groupies or customers love the service and the coffee at Starbucks. Perhaps they are addicted to the caffeine and simply like to go to a coffee shop, which remembers their name. Recently I asked one of their customers to describe Starbucks Customer Service in one word. She said; Stellar. Wow! I thought what an endorsement; quick sign her up for the next Starbucks Commercial on TV.Of course Howard Schultz would be very proud of that too, but might have preferred she use the words; Legendary Service, which is Starbucks new motto these days. In fact did you know that Starbucks employees are to greet each customer by name if they are local and greet them within 30-seconds of walking in the front door? It is true and they are actually graded on this by their managers, as well as those Secret Shoppers, who do what Starbucks Coffee calls; Snap Shots.My question to you is what to customers say about your customer service if asked? And what are they saying about the competition … [Read more...] about Customer Service at Starbucks is Stellar
Starbucks coffee customer service
If you have been watching the stock charts at Starbucks you know that folks love Starbucks Coffee, some say they will drink nothing but Starbucks Coffee. The average store volumes are up 27% over last year and that means more and more people are becoming Starbucks Customers and more and more people are switching to Starbucks. It is truly amazing what Global Strategist Howard Schultz built; a world wide coffee brand which just keeps growing, where employees truly poor their heart into it with Starbuck's Legendary Service. As a matter of fact let me recommend a book to you; "Pour Your Heart Into It" By Howard Schultz; it is the History of the making of the greatest coffee house chain in the World; Starbucks.In observing Starbuck's Success in the market place it is quite fascinating indeed as people line up to over pay; that is to say pay three to four dollars for a cup of custom coffee. But why; well it is a combination of strategic locations, brand name, appealing coffee flavor and the … [Read more...] about Read this Article if You Like Starbucks Coffee
Regularly, I purchase about 18 ounces of a decent French Roast coffee at a specialty retailer for about $11.By comparison, 12 ounces of French Roast at Starbucks or Peet's will set me back approximately the amount, so they're 50% more costly, right?That's how it appears, but I've been doing informal measurements and I can tell you they seem to cost exactly the same amount, given the actual quantity of drinkable brew that they yield.I can use one-third less of Starbucks or Peet's coffees and get a rich taste, but I need at least a third, and sometimes double the amount of the specialty retailer's stuff to get a strong brew.This shouldn't be that much of a surprise, when you think about it.Go into an average restaurant and order a cup of Joe. Typically, it will be very watery and only thinly reminiscent of what you'll make at home.How come?Most restaurants use: (1) Only a commercial grade of coffee; and (2) They use too little of that for each pot they brew.Coffee is one of the most … [Read more...] about Customer Service Speaker Says: Premium Coffee Is Worth The Extra Cost
Based on the success of the Starbucks Happy Hour promotion, it’s clear you can’t get enough of the brew from this coffee chain. And, sure, you love the drink deals the bean behemoth offers to help you get through those mid-afternoon slumps, but the delivery service clearly wins this one. Free Starbucks coffee trumps drinks discounts — unless, of course, you can get both. So how do you get in on this caffeinated giveaway? Don’t worry, we break down everything you need to know in order to get free Starbucks coffee through Postmates this week. Free Starbucks coffee through Postmates details From now — yes, right this second — until Friday, June 15 at 11:59 p.m. EST, you can get free Starbucks coffee when you order it for delivery through Postmates. The deal only applies to a tall iced coffee, but hey, free caffeine is free caffeine, amiright? Here’s what you need to do to get your free Starbucks coffee through Postmates Download the Postmates … [Read more...] about Let Postmates deliver you free Starbucks coffee through Friday
There are several ways to get and to keep customers, and one of them, which many companies use, is the satisfaction guarantee.There are many types of guarantees, and it is worth the effort to consider which ones are best suited to you and to your clientele.Here is a brief overview:(1) Subjective Satisfaction GuaranteeWhen you think of this one, imagine making the broadest possible promise to your customer, and then having to live up to it. Sometimes the subjective guarantee is stated this way:"If, for any reason, you aren't happy, we'll give you your money back--no questions asked!"You could wake up, look at your toaster, and say, "I'm not happy with anything in my life right now, and that includes you, little toaster, so you're going back."The part about "no questions asked," in my estimation, is dumb for a few reasons. As a distributor of toasters, I would like to know how and why this one let you down, but if I've promised not to ask, I'll have no way of knowing.Also, it encourages … [Read more...] about Guaranteeing Customer Satisfaction: Is It A Good Idea?